| Profiles What are the profile guidelines/restrictions? How do I write a profile? How do I edit my profile? Can I delete a profile? How do I hide/show my profile? How long will it take for my profile to be posted? (see above) Why don't I see my profile? Can I use HTML in my profile? Can I see my profile the way others see it? Why should I create multiple profiles? How do I create multiple profiles? Profile under review, what does this mean? Passwords/Usernames I forgot my password! How do I change my password? How do I change my ScreenName? Photos/Video What are the photo/video guidelines/restrictions? How do I upload/delete a photo? How do I upload/delete a video? Can I receive mail even if I'm not a paying member? How many emails can I send and receive? How do I block/unblock somebody from sending me mail? How do I create/delete Mail folders? What is your Friendlist? What is "Meet in Person" and how do I use it? Do you delete unread mail? Can I retrieve deleted letters? Can I send attachments with my email? How do I turn email alerts on/off? How do I change my email notification settings? My email isn't working. I don't wish to receive any more emails. How do I save sent messages? My email did not save. What is the email security code? Site Features What is AutoMatch? What is a QuickSearch and how do I do one? How do I do an Advanced Search? How do I report spam? How do I report offensive emails and profiles? I am having technical problems. How do I enable cookies on my browser? What is your privacy policy? Billing Issues Who do I contact if I have a problem with billing? How do I cancel my membership? What are the payment options? How will the charge appear on my credit card statement? What's going on! I paid and so why am I not upgraded? Will I still have access once I have cancelled? Membership Levels What's the difference between Basic, Silver and Gold? Silver members get all of the benefits of a Basic membership, plus: Gold members get VIP access to everything that Sexsearch has to offer: GoldRoom What is the goldroom? My Goldroom username and password won't work Some of the content in the Goldroom doesn't work. I am having technical problems with the Goldroom. Profiles What are the profile guidelines/restrictions? We really want you to stretch your imagination, but there are a few restrictions which are required by law. You are not allowed to write anything which contravenes any law, including but not limited to
Some people use services like ours to promote spam or commercial enterprises. To prevent this, you may not include
All profiles are subject to review. You will be notified by email if your profile is rejected or requires modification. Please note that your profile may be deleted without warning or notice if you violate these guidelines. How do I write a profile? We want to help you make your very best first impression. Visit our How To Write A Profile page for tips and tricks. How do I edit my profile? From the Member Home Page, click on "Account" on the top Navigation Bar. This will bring up the "Account Option" Click on "Edit Your Profile" page, which will take you to an editable view of your profile. Make any changes you want, then click "Save" at the bottom of the page. If you like, you can then view your profile by clicking on "View Profile". Can I delete a profile? No. Once a profile has been entered into the system it is there permanently. You can however, hide your profile if you wish. How do I hide/show my profile? From the Member Home Page, click on "Account" on the top Navigation Bar. Under "Profile Settings" click on "Hide Your Profile". Click on either "Hide" or "Show" then press "Submit". This feature is useful if you are unable to regularly check your mail or want to go away from the system for a while. How long will it take for my profile to be posted? All profiles are subject to our Profile Guidelines(see above). Because of the very high number of new members, the time it takes to verify and post a profile will vary. Our goal is to have your profile verified and posted within 72 hours. You will only receive a notification if your profile has been rejected or required modification. Why don't I see my profile? There are a few things you should check:
If you still can't see your profile, please contact our Customer Service department, and we'll help you out right away. Can I use HTML in my profile? No. HTML or other code in a profile is the most common way for unscrupulous businesses to spread spam in a service like this. For the same reason, we cannot permit email addresses in profiles. Can I see my profile the way others see it? Sure. From the Member Home Page, click on "Account" on the top Navigation Bar. Click on "View My Profile" and you'll see your Profile exactly as other members do. If you want to change your profile, click on Edit My Profile Why should I create multiple profiles? You wear different clothes to go to different places or for different occasions, right? Why not show the different aspects of your personality through multiple profiles? Some days you might be in a playful mood - create a profile that shows your fun-loving side. Other times you're just plain horny - write something strong and to the point to maximize your chances of finding someone in the same mood. Have a special fantasy that you've been dying to try? Write a profile to attract people who have similar tastes. The great part is that you can hide or show different profiles depending on your mood and desires! How do I create multiple profiles? First, you need to be a Gold or Silver member. Or click on the "Active Profile" drop down on the left navigation are and select "Add Profile". If you are a Gold or Silver member, click on "Add Additional Profiles" on the Account Options page. You're then able to create and view new profiles. Profile under review, what does this mean? Upon submitting a profile for the first time, your profile has to be reviewed before it is viewable by other members. Also, any subsequent changes that you make to your profile automatically have to be re-approved. Due to the high volume this process can take up to 24hrs. Gold and Silver members receive pirority approval. Passwords/Usernames I forgot my password! No problem. It's a simple one-step process to have your password sent to you immediately. Click here to go to the Forget Password page. How do I change my password? From the Member Home Page, click on "Account" on the top Navigation Bar. Under "Administrative Settings", click on "Change Your Password". Follow the instructions you find on that page. How do I change my ScreenName? From the Member Home Page, click on "Account" on the top Navigation Bar. Under "Administrative Settings", click on "Change My ScreenName". Follow the instructions you find on that page. *note: Your Login Id will always be the same original Screen Name that you chose when you joined. Even if your current, visible Screen Name has been changed, you will have to log in with your original Screen Name as your Login ID. Photos/Video What are the photo/video guidelines/restrictions? Picture must include a person. Body shots are acceptable. As our website contains adult content, pictures of children or including children are not acceptable and will be rejected and, or deleted. For both photos and videos you may not upload images which contain:
No video may contain any spoken portions which violate any of the above restrictions. How do I upload/delete a photo? From the Member Home Page, click on "Account" on the top Navigation Bar. Click on "Upload/Manage Photos" and follow the instructions on that page. How do I upload/delete a video? From the Member Home Page, click on "Account" on the top Navigation Bar. Click on "Upload Video Profile" and follow the instructions on that page. Can I receive mail even if I'm not a paying member? Yes, All members can receive email. To send mail within the system you must upgrade your membership. How many emails can I send and receive? If you're a Basic member you can't send email but you can receive them from a Gold or Silver member. Silver members can send 25 emails per day; Gold may send 100 per day. For all members, there is no limit to the amount of emails you can receive. Basic members can send invitations to meet in person with other members, but must upgrade to send email. How do I block/unblock somebody from sending me mail? You can block or unblock a member's email from the "View Profile" page, by clicking on the "Block Member" button located on the left side of the page. You can also block or unblock members from the Email page, if you are a Gold or Silver member. How do I create/delete Mail folders? If you are a Basic member, you must upgrade to Silver or Gold status to create or delete Mail folders. If you are already a Silver or Gold member, you can add or delete folders from the "Manage Folders" page, accessible through the "Mail" section. What is your Friendlist? Your Friendlist allows you to save member profiles that interest you. You can view your saved Friendlist from your home page, when you log in. To add a member to your friend list, simply click on "send friend request" from a member's profile, or from the small pop up menu that appears when you mouse-over a photo, on your home page. When you send a friend request, we email that member and allow them the opportunity to approve or deny your request. This feature was previously known as "Hotlist" but was changed when we redesigned and updated the site. What is "Meet in Person"? Just like it sounds, members can send invitations to meet other members in person. To send an invitation to meet a member in person, simply click on "Meet In Person" from a member's profile, or from the small pop up menu that appears when you mouse-over a photo, on your home page. "Meet in Person" was previously known as "Show Interest" but was changed when we redesigned and updated the site. Do you delete unread mail? Yes we do. Basic level email is deleted after 30 days, Silver members can keep unread mail for 60 days, and Gold members can keep unread mail for 90 days. Can I retrieve deleted letters? No, sorry. Once they've been deleted you are unable to get them back. So make sure to keep up with your mail! Can I send attachments with my email? Definitely! Click on "email me" from any profile or while reading someone's email, click on "Reply", from the Send Message page, click on "Browse" in the lower portion of the page. Simply choose the file you wish to attach (please see our photo guidelines for restrictions) and click "Attach" to add it to your email. Please note that only picture or video files can be sent - no documents are allowed. When you're ready, click "Send". How do I turn email alerts on/off? Go to the Email Notification Settings page from the "Mail" page or "Account Options" page. There you'll be able to set your preferences for AutoMatch, friend lists, meet in person lists and other special features. How do I change my email notification settings? On the "Home" page Click on "Account options". On the "Account Options" page, click on "Email Notification settings". You can control all email notifications from that page. My email isn't working. Here are the most common solutions to email issues: Clear your cache (for instructions, do a browser search for "clear cache") Close all browser windows then reenter site Make sure your browser is running the most up-to-date version. I do not wish to receive any more emails. To set email alerts on/off, go to the Email Notification Settings page from the "Mail" page or "Account Options" page. There you'll be able to set your preferences for AutoMatch, friend lists, meet in person lists and other special features. How do I save sent messages? In order to keep track of all your sent emails to other members, you will need to indicate that you wish to save them prior to your email being sent. To do so, check the box located above the email indicating'Save Copy of Message to Sent Folder' With this selected, a copy of the email you wish to send shall be saved and stored in your 'Sent' message box. If this box is left unmarked, no email will be saved into your sent messages. My email did not save. Due to the high number of members, during peak times there may be a short delay in messages appearing in your sent folder. What is the email security code? This is the security code that you have to enter before sending any email. The purpose of this is to prevent spam. The box is located near the top of the email page. Once you have entered the security code provided, you may then send the email. Site Feature What is AutoMatch? AutoMatch lets you choose as many or as few characteristics of your ideal mate as you wish, then updates those matches on your View Your Latest Matches page. Our entire database is searched for those people who exactly match your specifications. You can save your AutoMatch settings, and we'll regularly update the results as new members join. You can also change those settings, and AutoMatch will automatically update the results for your new choices. What is a QuickSearch and how do I do one? QuickSearch is the fast and easy way to find compatible members and link up! Click "QuickSearch" on the Member Home Page to get to the Quick Search page. Make choices for the characteristics listed and press "search". Our entire database quickly searches and returns potential matches. How do I do an Advanced Search? If you would like to be more explicit in your tastes and choices, try an Advanced Search. There are many more search criteria which, while narrowing your choices, will make those choices almost exactly what you're looking for! Click "Search" on the top navigation bar, or "Advanced Search" on the Member Home Page. How do I report spam? We're determined to eliminate as much spam as we can from our service. Many unscrupulous individuals will try to use a service like this to send spam. While we do monitor and try to catch all spam, we need your help. If you encounter what you consider to be spam, please contact our Customer Service Department using the Customer Contact Form. We'll look into the problem immediately and remove the offending material. How do I report offensive emails and profiles? If you are offended by something sent to you by a member, we suggest you stop the conversation immediately and go to our Customer Service Page. If possible, make a copy of the offending material and include it in your message to us on the Customer Contact Form. If you are offended by a profile, please check our Profile Guidelines and Restrictions (see above). If you believe the material violates our guidelines, please forward the Screenname of the profile or the Headline, via our Customer Contact Form. We will immediately check the offending material and remove it as required. I am having technical problems. Here are the most common solutions to troubleshoot technical problems: Clear your cache (for instructions, do a browser search for "clear cache") Close all browser windows then reenter site Make sure your browser is running the most up-to-date version. How do I enable cookies on my browser? For step-by-step instructions, do a browser search for "enable cookies" What is your privacy policy? You can read it here Billing Who do I contact if I have a problem with billing? How do I cancel my membership? If your subscription has been processed through EPOCH, please click here If your subscription has been processed through WTS, please click here If your subscription has been processed through Jettis.com, please click here If your subscription has been processed through ccbill.com, please click here If your subscription has been processed through Global Advantage Inc., please click here If you are unsure of your processor, go to the customer support page. Be sure to include your Sexsearch ID(AKA ScreenName) and email What are the payment options? Click here to join by Visa, Mastercard, Discover, or JCB Click here to join by check * note: If the current payment options don't suit your needs, we are currently in the process of setting up alternate payment options, so bookmark us and check back often. How will the charge appear on my credit card statement? EPOCH charges appear as: EPOCH *EXPINT WTS charges appear as: WTS*800-717-7476 Jettis charges appear as: NBMS or as Cytek Ccbill charges appear as: CCBILL Ltd What's going on! I paid and so why am I not upgraded? Sometimes there are temporary delays. Simply exit your browser, clear your cache and sign in again. This will clear any error that may have occurred. Will I still have access once I have cancelled? Yes, once a subscription has been cancelled, you will continue to have your membership level access until your subscription expires. At that time your membership will return to basic. Membership Levels What's the difference between Basic, Silver and Gold? - Basic members can do general, basic member searches - Basic members can upload photos and videos - Basic members can send invitations to meet in person with other members Silver members get all of the benefits of a Basic membership, plus: - Silver members can view all members' photos and videos - Silver members can contact all other sexsearch members - Silver members can do advanced searches - Silver members can add people to their friend list - Silver members get listed above all Basic members in all search results Gold members get VIP access to everything that Sexsearch has to offer: - Gold members get full access to The Gold Room (The nets largest hardcore porn site) - Gold members can view all members' photos and videos - Gold members can contact all other members - Gold members get listed above all Basic, and Silver members in all search results. - Gold members can do advanced searches - Gold members can upload photos and videos - Gold members can send invitations to meet in person with other members - Gold members can add people to their friend list Gold Room What is the goldroom? The internet's largest hardcore porn site. Only members with a Gold Membership can access the Goldroom. My Goldroom username and password won't work. Only members with a Gold Membership can access the Goldroom. Your Goldroom username and password is the same as your Screen Name and Password that you use to sign into Sexsearch. Click here if you forgot your Password. Some of the content in the Goldroom doesn't work. We spend over $20,000 every month to provide our Gold Members with the all the best photos, streaming movies, downloadable videos, and live webcam shows. We closely monitor the Goldroom, so we are aware of any internal technical difficulties, and will immediately fix them as they arise. I am having technical problems with the Goldroom. Here are the most common solutions to troubleshoot technical problems: Make sure your browser is running the most up-to-date version. Make sure that you have all necessary plug-ins Clear your cache (for instructions, do a browser search for "clear cache") Close all browser windows then reenter site |